What does the BISP 938 code error mean?

The 938 code indicates your BISP card is blocked due to eligibility or data issues. You must update your records and reverify to restore payments.

How do I fix the 938 error and unblock my card?

Visit your nearest BISP office with your CNIC, update household details, complete biometric verification, and if required undergo the NSER dynamic resurvey. You will receive an SMS when payments are reactivated.

How long does it take to restore payments after updating data?

Most cases are resolved within 10 working days after successful verification and data update. Check status via the 8171 portal or SMS.

Which documents should I bring to the BISP office?

Carry your original CNIC, registered mobile number, latest utility bill, income proof, household expense estimate, and land documents if applicable.

Are there any fees for re-registration or fixing the error?

No. The process is free. Do not pay any agent or third party for re-registration, verification, or payment checks.

What do other BISP error codes mean (915, 933, 937)?

Code 915 indicates a biometric fingerprint issue; 933 is a district mismatch; 937 means your survey is incomplete or under verification; 938 indicates the card is blocked.

How can I avoid future payment blocks?

Keep your CNIC valid, complete every requested NSER survey, ensure your mobile number is registered in your name, and monitor your status through the 8171 portal or SMS.

Where can I check my status online?

Use the BISP 8171 web portal for a result check by CNIC, or send your 13-digit CNIC to 8171 to receive your current status by SMS.

BISP Payment 938 Code Error – Fix and Restore August Payment

Many families relying on the Benazir Income Support Programme (BISP) have recently faced the 938 code error, which blocks access to payments. This can be frustrating, especially when you depend on the funds for essentials. If you are dealing with this problem, this step-by-step guide will help you restore your payment quickly and understand why it happened.

If you If you are a beneficiary also checking your latest installment or facing 8171 Ehsaas Program payment issues, you can read our full guide on BISP 8171 result check online by CNIC through the 8171 Tracking Portal August 2025 Payment Guide or use the BISP 8171 Web Portal as explained in the BISP Dynamic Survey 2025 update to keep your records updated and payments on track.

What Does the 938 Code Error Mean?

The 938 code shows up when your BISP card is blocked. This usually happens due to:

Outdated or mismatched CNIC data
Missing or incomplete dynamic resurvey
Incorrect household income records
Eligibility review in progress
Errors in biometric verification

When this code appears at an ATM or payment center, your payment is on hold until your records are corrected in the NSER (National Socio-Economic Registry) database.

How to Fix the BISP 938 Code Error

Follow these steps to unblock your card and receive your payment:

Step 1 – Visit the Nearest BISP Office

Take your original CNIC and any relevant documents
Tell the representative you are facing the 938 code error

Step 2 – Update and Verify Your Information

Provide updated details about household members, income, and address
Complete biometric verification
If required, undergo a dynamic resurvey to refresh your NSER record

Step 3 – Wait for Confirmation

You’ll get an SMS confirmation once your data is updated
Payments are usually restored within 10 working days

Step 4 – Collect Your Payment

Visit your payment center or ATM with your CNIC
Withdraw your funds without any service charges

Eligibility Rules for Card Reactivation

To have your card reactivated and continue receiving payments, you must meet the basic BISP requirements:

Monthly household income below Rs. 40,000
Valid, verified CNIC
Poverty score under 30%
No government job in the family
No large property or more than five acres of land
No loan defaults or pending criminal cases

Documents to Take With You

Original CNIC
Registered mobile number
Latest electricity or gas bill
Land documents (if applicable)
Income proof or certificate
Estimate of monthly household expenses

Other BISP Error Codes You Might See

915 – Biometric fingerprint verification issue
933 – District mismatch in records
937 – Survey incomplete or verification pending
938 – Card blocked due to eligibility or data concerns

Why the Error Happens

Most 938 code cases occur because of:

An expired CNIC
Incomplete or missed resurvey
Biometric mismatches at payment centers
Wrong or outdated household income data in the BISP database

How the August 2025 Update Helps

BISP has improved its system this year so that error codes can be fixed more quickly. You no longer have to wait months—most 938 code issues are resolved within two weeks once your information is updated.

Quick Tips to Avoid Future Payment Blocks

Keep your CNIC valid and updated
Complete every BISP dynamic survey when requested
Ensure your SIM is registered in your name to receive SMS alerts
Visit the BISP office immediately if you get an error code message

Final Word

The 938 code error can be resolved with the right steps and proper documentation. By visiting your nearest BISP office, updating your NSER record, and following the verification process, you can restore your payments without paying any fees.

Always rely on official BISP communication channels, and never share your personal information with unverified individuals.